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CUSTOMER SERVICE

FAQ

 

DELIVERY & PROCESSING CHARGES (D&P):

D&P is the charge for catalog and internet order processing, item selection, packaging, processing, transport and handling. Special delivery requests, including future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests. Shipments and deliveries occur only on weekdays and for special requests placed on Friday, for Saturday Priority delivery. We only ship with UPS. D&P is subject to change and will be determined at time of order and subject to the following:

UPS GROUND DELIVERY: $10.40

Unless an expedited service is requested, your order should arrive in approximately 5-7 business days after shipping if ordered by 2:00pm (EST).

UPS TWO-DAY DELIVERY: $18.40

If requested, your order should arrive in 2 business days after shipping if ordered by 2:00pm (EST).Please note two-day orders placed after 2:00pm (EST). Friday, Saturday or Sunday will be processed Monday and should arrive in 2 business days after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery.

UPS THREE-DAY DELIVERY: $14.40

If requested, your order should arrive in 3 business days after shipping if ordered by 2:00pm (EST).  Please note three-day orders placed after 2:00pm (EST). Friday, Saturday or Sunday will be processed Monday and should arrive in 3 business days after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery.

UPS OVERNIGHT DELIVERY: $38.40

If requested, your order should arrive next business day after shipping if ordered by 2:00pm (EST). Please note overnight orders placed after 2:00pm (EST). Friday, Saturday or Sunday will be processed Monday and should arrive the next business day after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery.

UPS PRIORITY OVERNIGHT DELIVERY: $62.40

If requested, your order should arrive next business day before 10am after shipping if ordered by 2:00pm (EST). Please note overnight orders placed after 2:00pm (EST). Friday, Saturday or Sunday will be processed Monday and should arrive the next business day after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery.

UPS OVERNIGHT SATURDAY DELIVERY: $72.40

If requested, your order should arrive on SATURDAY after shipping if ordered by 2:00pm (EST) FRIDAY. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery.


DELIVER TO INTERNATIONAL DESTINATIONS AND SOME U.S. TERRITORIES:

At this time, we cannot ship an online order to international destinations.


ADDITIONAL ADDRESS:

-Please add $8.00 to the applicable D&P charges for each additional delivery address.

-Items ordered together may be delivered separately, and the D&P will be allocated over shipments but   not necessarily evenly.

-Returns may affect final D&P charges. D&P charges are not refundable unless merchandise is damaged or defective. Returns for reasons due to BRERA GROUP LLC. will receive D&P credit as D&P was allocated, which may result in a final D&P charge after return that differs from quoted rates.

-If you request to change the destination address of a shipment in route, an additional charge will be assessed.

***The following processing and delivery costs are for merchandise pictured and described on our web site. Costs are calculated according to the total cost of the merchandise in your order. All prices are expressed in U.S. currency.***